Complaints & Maintenance
Fix issues before tenants leave.
Tenants raise complaints from the app in 30 seconds. You assign, track, and close tickets from your dashboard — with automated updates sent to tenants at every stage.
- Tenants raise complaints via mobile app with photos and descriptions
- Instant notification to the property manager and assigned staff
- Priority-based ticket routing — critical issues flagged immediately
- Status updates sent to tenants automatically at each stage
- Monthly maintenance reports to track recurring issues
4.2h
Avg. resolve time
97%
Tenant satisfaction
40%
Fewer complaints
Maintenance Tickets
4 open · 2 in progress · 18 resolved this month
#T-041high
Water heater not working
204-B · 2h ago
Open
#T-040medium
Broken door latch
101-A · 5h ago
In Progress
#T-039medium
WiFi not connecting
305-C · 1d ago
In Progress
#T-038low
Leaking tap
107-A · 2d ago
Resolved
4.2h
Avg. resolve time
97%
Satisfaction
18
Resolved / month
